Frequently Asked Questions

Opening Hours

Monday – Friday 7.30am – 5pm
Saturday – Kitchens, Bathrooms, Tiles & Plumbing – 8am – 4pm (All other departments 8am – 1pm)

Can I return my goods?

Refunds will be offered if goods supplied are faulty or not fit for the purpose for which they were sold.
They must be in their original condition, and unused.

We will not however accept back specially ordered or specially manufactured goods.
Proof of purchase must be given i.e. till receipt or invoice.
If goods are returned for any other reason, refunds or exchanges will be at the discretion of the management and may incur a re-stocking charge.
This does not affect your statutory rights.
The consumer transactions order 1976.

Do you deliver & if so is there a charge?

We provide deliveries on request.
Charges are dependant on the size of order & destination of delivery.

Can I collect?

Yes, although we would advise you to check with the relevant department first.

Do you accept credit cards?

All major debit/credit cards are accepted in store, except American Express.

Do you provide a bathroom/kitchen design/fitting service?

Yes, please contact the individual departments for details & prices.

How can we contact you?

You can contact us either by phone –

Reception 01865 787700
Kitchens 01865 787703
Bathrooms 01865 787704
Tiles 01865 787705
Plumbing 01865 787702
Any other sales 01865 787700 – option 1

 

Or email – select.enquiries@buildbase.co.uk